PRIVACY POLICY

Last updated: August 2025

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Mint Pressure Clean respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, and disclose personal information.

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1. Personal information we collect

We may collect personal information including:

• your name;

• phone number;

• email address;

• property address;

• billing details;

• quote and booking details;

• photos or videos of the work area;

• messages, emails, and enquiry form submissions;

• payment and invoice records;

• service history;

• feedback, reviews, or complaint details.

Personal information generally means information or an opinion that identifies you or could reasonably identify you.

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2. How we collect information

We may collect personal information when you:

• contact us by phone, email, text, website form, social media, or online booking;

• request a quote;

• accept a quote;

• book a service;

• make a payment;

• provide photos or property details;

• leave a review;

• communicate with us before, during, or after a job.

 

3. Why we collect information

We collect personal information to:

• respond to enquiries;

• prepare quotes;

• book and provide services;

• contact you about your job;

• issue invoices and receipts;

• process payments;

• keep business records;

• manage complaints or disputes;

• improve our services;

• comply with legal, tax, insurance, and accounting obligations;

• market our services, where permitted.

 

4. Photos and videos

We may take photos or videos before, during, and after work for quoting, quality control, record-keeping, insurance, training, dispute management, and marketing.

We will take reasonable steps not to publish identifying details such as house numbers, faces, number plates, or private information without consent.

You can ask us not to use photos or videos of your property for marketing.

 

5. Disclosure of personal information

We may disclose personal information where reasonably necessary to:

• payment processors;

• accounting or invoicing software providers;

• booking or customer management systems;

• insurers;

• professional advisers;

• subcontractors or service providers;

• debt recovery providers;

• government agencies, regulators, or courts where required by law.

We do not sell your personal information.

 

6. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no online system, email system, or digital storage method is completely secure.

 

7. Access and correction

You may contact us to request access to personal information we hold about you or to ask us to correct inaccurate information.

We may need to verify your identity before responding.

 

8. Marketing communications

We may contact you with service updates, reminders, promotions, or business information where permitted.

You can ask us to stop sending marketing communications at any time.

 

9. Website analytics and cookies

Our website may use cookies, analytics tools, or similar technologies to understand website traffic and improve the website.

You can adjust your browser settings to block cookies, but some website features may not work properly.

 

10. Third-party websites

Our website may link to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites.

 

11. Contact us

For privacy questions, access requests, correction requests, or complaints, contact:

Mint Pressure Clean
Email: info@mintpressureclean.com.au
Phone: 0431 130 911
Service area: Gold Coast, South Brisbane and surrounding areas